Privacy Policy

Introduction

Felonu Bakery ("we", "our", "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 and the General Data Protection Regulation (GDPR) for our European customers.

Last Updated: September 2026

Information We Collect

Personal Information

We may collect the following personal information:

Contact Information: Name, email address, phone number, delivery address
Order Information: Products purchased, order history, preferences
Payment Information: Credit card details (processed securely through third-party payment processors)
Business Information: Company name, ABN, business address (for wholesale partners)
Communication Data: Records of correspondence, feedback, and inquiries

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and browser information
Device type and operating system
Pages visited and time spent on site
Referring website or source
Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for the following purposes:

Order Processing: To process and fulfill your orders, including delivery and payment
Customer Service: To respond to inquiries, provide support, and handle complaints
Communication: To send order confirmations, updates, and important notices
Marketing: To send promotional offers and newsletters (with your consent)
Business Operations: To manage wholesale partnerships and business relationships
Improvement: To analyze usage patterns and improve our products and services
Legal Compliance: To comply with legal obligations and protect our rights

Legal Basis for Processing (GDPR)

For our European customers, we process your personal data based on:

Contract Performance: Processing necessary to fulfill our contract with you
Consent: You have given explicit consent for specific purposes
Legitimate Interests: Processing necessary for our legitimate business interests
Legal Obligation: Processing required to comply with legal requirements

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

Remember your preferences and settings
Understand how you use our website
Improve website functionality and performance
Provide personalized content and offers

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

How We Share Your Information

We do not sell your personal information. We may share your data with:

Service Providers: Third-party companies that help us operate our business (payment processors, delivery services, IT support)
Business Partners: With your consent, for joint marketing or promotional activities
Legal Authorities: When required by law or to protect our legal rights
Business Transfers: In the event of a merger, acquisition, or sale of assets

All third parties are required to protect your information and use it only for specified purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Secure SSL encryption for data transmission
Restricted access to personal information
Regular security assessments and updates
Staff training on data protection
Secure storage and backup systems

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law:

Order Information: 7 years (for tax and accounting purposes)
Marketing Data: Until you withdraw consent or request deletion
Website Analytics: 2 years
Customer Inquiries: 3 years

Your Privacy Rights

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Objection: Object to processing of your information for certain purposes
Restriction: Request restriction of processing in certain circumstances
Portability: Request transfer of your data to another service provider (GDPR)
Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details below.

Marketing Communications

With your consent, we may send you marketing emails about our products, special offers, and news. You can:

Opt-out at any time by clicking "unsubscribe" in our emails
Contact us to update your communication preferences
Manage your preferences through your account settings

Even if you opt-out of marketing, we may still send you transactional emails related to your orders.

Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries outside Australia. We ensure appropriate safeguards are in place to protect your information in accordance with this policy and applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us & Data Protection Officer

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Felonu Bakery
Email: felonu@hotmail.com
Phone: +61 8 8445 2165
Address: 470 Torrens Rd, Kilkenny SA 5009, Australia

Data Protection Officer: privacy@felonu.com

You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or your local data protection authority.